Privacy Policy

Last Updated: April 13, 2026

Your privacy is important to us. This policy explains how Trinity Workforce Solutions collects, uses, and protects your personal information.

Introduction

Trinity Workforce Solutions Limited ("Trinity," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website https://trinityhrwork.com/, use our services, or interact with us.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Information You Provide

We collect information that you voluntarily provide to us, including:

  • Account Information: Name, email address, phone number, company name, job title, and password when you create an account
  • Contact Information: Information you provide when contacting us through forms, email, or phone
  • Service Information: Details about the HR services or systems you're interested in
  • Payment Information: Billing details and payment card information (processed securely through third-party payment processors)
  • Professional Information: CV/resume, work history, qualifications (for career applications)
  • Communication Data: Records of correspondence with us, including emails, chat transcripts, and AI assistant conversations

1.2 Information Automatically Collected

When you access our website or use our services, we automatically collect:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on pages, links clicked, referring/exit pages
  • Location Data: General geographic location based on IP address
  • Cookies and Tracking: Data collected through cookies and similar technologies (see Cookies section)

1.3 Information from Third Parties

We may receive information about you from:

  • Professional networking sites (e.g., LinkedIn)
  • Business partners and service providers
  • Publicly available sources
  • Analytics providers (e.g., Google Analytics)

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

  • • Provide HR consulting and advisory services
  • • Deliver systems and software solutions
  • • Process transactions and payments
  • • Manage your account and preferences

Communication

  • • Respond to inquiries and requests
  • • Send service updates and notifications
  • • Provide customer support
  • • Send marketing communications (with consent)

Improvement & Analytics

  • • Analyze usage patterns and trends
  • • Improve our services and user experience
  • • Develop new features and services
  • • Conduct research and analysis

Security & Compliance

  • • Prevent fraud and unauthorized access
  • • Comply with legal obligations
  • • Enforce our terms and policies
  • • Protect rights and safety

AI-Powered Services: When you use our AI HR Assistant or AI-powered tools, your queries and interactions are processed to provide personalized responses and improve our AI capabilities. This data is stored securely and used in accordance with this policy.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

  • Payment processors (e.g., for subscription billing)
  • Cloud hosting providers (e.g., for data storage)
  • Email service providers (e.g., for communications)
  • Analytics providers (e.g., Google Analytics)
  • AI service providers (e.g., Google Gemini for AI features)

3.2 Business Transfers

If Trinity is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies, regulatory bodies in Kenya or other jurisdictions where we operate).

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption

SSL/TLS encryption for data in transit

Secure Storage

Encrypted databases and secure servers

Access Control

Limited access to authorized personnel only

Important: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

5. Your Rights and Choices

Under applicable data protection laws, including Kenya's Data Protection Act, 2019, you have the following rights:

Right to Access

Request a copy of the personal information we hold about you

Right to Rectification

Request correction of inaccurate or incomplete information

Right to Erasure

Request deletion of your personal information (subject to legal obligations)

Right to Object

Object to processing of your information for marketing or other purposes

Right to Data Portability

Receive your data in a structured, commonly used format

Right to Restrict Processing

Request limitation of processing in certain circumstances

Right to Withdraw Consent

Withdraw consent at any time where processing is based on consent

How to Exercise Your Rights

To exercise any of these rights, please contact us using the details in the "Contact Us" section below. We will respond to your request within 30 days as required by law.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. A cookie is a small data file stored on your device.

Types of Cookies We Use:

Essential Cookies

Required for the website to function properly (e.g., login sessions, security)

Analytics Cookies

Help us understand how visitors interact with our website (e.g., Google Analytics)

Marketing Cookies

Track visitor activity to deliver relevant advertisements and measure campaign effectiveness

Preference Cookies

Remember your settings and preferences (e.g., language, region)

Managing Cookies:

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling cookies may affect the functionality of our website.

Learn more about managing cookies: AboutCookies.org

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Account Data: Retained while your account is active and for 2 years after account closure
  • Transaction Records: Retained for 7 years for tax and accounting purposes
  • Marketing Data: Retained until you unsubscribe or withdraw consent
  • AI Conversation Data: Retained for service improvement unless you request deletion

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Kenya, including countries where we have service providers. These countries may have different data protection laws than Kenya.

When we transfer your data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your information in accordance with this Privacy Policy and applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date at the top
  • Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Trinity Workforce Solutions Limited

General Inquiries:

Privacy & Data Protection:

it@trinityhrwork.com

Data Protection Officer

We aim to respond to all inquiries within 30 days as required by the Kenya Data Protection Act, 2019.

Complaints: If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Data Protection Commissioner in Kenya at www.odpc.go.ke